FAQs
Frequently Asked Questions
What payments do you accept?
We accept major debit and credit cards, along with available buy-now-pay-later options shown at checkout.
Do you ship internationally?
Yes! We offer international shipping. Shipping costs and delivery times vary depending on the destination.
When will my order ship?
Please allow a few business days for your order to be prepared before shipment. Once your package has been accepted by the carrier, delivery times will depend on the shipping service and destination.
We’re a small handmade business, not Amazon—and real humans are behind every package. ♡
How do I care for my Morgan Factory pieces?
Our pieces are machine washable. Because our garments are made with a mix of upcycled, vintage, and reclaimed textiles, we recommend washing only when needed to help conserve water and extend the life of your garment.
For the longest life, wash gently and avoid excessive heat whenever possible.
Will my clothes shrink?
Our garments are washed and dried before they are shipped, which helps minimize unexpected shrinkage. Because we work with many different reclaimed fabrics, however, individual textiles can behave differently over time.
Where are your clothes made?
Our pieces are created locally in the Nashville, Tennessee area by The Morgan Factory team. We believe in small-batch production, thoughtful craftsmanship, and giving existing textiles an entirely new life.
What is your return and exchange policy?
Because each Morgan Factory piece is handmade, upcycled, and often one-of-a-kind, all sales are final and we do not accept returns for refunds.
If your item isn’t quite right, contact us within 7 days of receiving your order to request an exchange. Exchanges are subject to availability.
You can also join our Morganites Buy, Sell & Trade Facebook Group, where our community buys, sells, and trades Morgan Factory pieces with one another.
How do I know what size to order?
Please refer to the measurements provided on the listing or our size chart.
Our garment bust measurements are taken pit to pit, with the garment laid flat. We recommend measuring a favorite top or dress that already fits you well and comparing that measurement to ours.
Because we create with reclaimed textiles and many pieces are one-of-a-kind, fit can vary slightly from garment to garment.
How did The Morgan Factory begin?
Designer Morgan McCann has been creating clothes since she was a little girl. After fashion school, she became increasingly aware of the enormous amount of clothing and textiles already in existence—and wanted to create fashion differently.
What started with trips to thrift stores, cutting apart forgotten garments and transforming them into something completely new, eventually grew into The Morgan Factory.
From craft shows and music festivals to online drops, live sales, wholesale, and a growing community of Morganites, the mission has stayed the same:
Take what already exists and make it worth loving again.
Every piece has already had a story. We just give it another chapter. ♡
Do you have a retail store?
The Morgan Factory does not currently operate a traditional retail storefront. Our collections are available online, through our live sales, and through select retailers carrying The Morgan Factory.
Where can I shop The Morgan Factory?
You can shop directly through our website and our live sales.
How do I shop wholesale?
Interested in carrying The Morgan Factory in your store? We’d love to hear from you.
Email info@themorganfactory.com for current wholesale information, availability, and ordering details.
Please note that wholesale purchases have separate exchange and damage policies. Wholesale orders are final sale, with store credit or exchanges available only for qualifying damaged inventory reported within 7 days of receiving the order.
Why upcycled and repurposed clothing?
Because there are already so many beautiful textiles in the world.
Instead of always starting with something new, we take existing garments, vintage fabrics, forgotten textiles, lace, crochet, denim, and other materials and turn them into pieces worth wearing again.
Upcycling allows us to reduce textile waste while creating clothing that feels completely different from mass-produced fashion.
And because we work with what already exists, no two pieces are ever quite the same.
That’s not a flaw. That’s the whole point.
Who makes the clothes?
Our clothing is made by our local Morgan Factory production team in the Nashville area.
We believe the people behind clothing matter just as much as the clothing itself. Our pieces are produced in small batches by real people—not anonymous mass-production lines.
Every garment passes through human hands to be cut, sewn, finished, inspected, washed, and prepared for its next life.
What does “transeasonal” mean?
Transeasonal simply means a piece isn’t limited to one season. Layer it, style it differently, and wear it throughout the year.
We love clothing that doesn’t have an expiration date.