Our Policy

RETURNS
If you are completely unhappy with your purchase, we offer an exchange or store credit only. Please inform us immediately by phone or email and we will send you the return address. Please mail it back within 7 business days of the date of purchase. Customers will be responsible for shipping and handling charges to return the item. All sale items are final sale, no exchanges or store credits.  
DAMAGED ITEMS
The Morgan Factory takes the time to inspect everything before shipment. All garments come pre-washed, tagged, and packaged. However, if you receive an item that you believe is faulty, please inform us immediately by phone or email the day of discovery. The Morgan Factory cannot be responsible for items damaged during shipment. 
FABRIC CARE
Often, The Morgan Factory uses vintage textiles and hand sewing may go into the construction. When in doubt, we recommend hand-washing cold and drying flat. This is to maintain the luster of the fabrication and help your loved garment last as long as possible. If your item is extremely delicate, you will receive a care reminder with your purchase. 
SHIPPING 
We love shipping internationally! The Morgan Factory uses the United States Postal Service inside the USA and UPS for International shipping. Confirmation and tracking numbers are only done upon request.